Privacy Policy
Wingate
Last Updated: August 26, 2026
Wingate (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request services, or otherwise interact with Wingate.
Information We Collect
Personal Information
Depending on how you interact with us, we may collect:
- Name
- Phone number
- Mobile phone number
- Email address
- Mailing or service address
- Information submitted through website forms
- Service request and appointment information
- Information you provide when requesting estimates or services
- Other information you voluntarily provide to us
Non-Personal Information
We may also automatically collect certain non-personal information when you visit our website, including:
- Browser type
- IP address
- Device information
- Pages visited
- Website usage information
- Date and time of visits
- Other technical information related to website performance
How We Use Your Information
Wingate may use the information we collect to:
- Respond to inquiries and service requests
- Schedule and manage appointments
- Provide HVAC, plumbing, and roofing services
- Send appointment confirmations and service updates
- Communicate with you about requested services
- Process payments or financing requests
- Improve website functionality and user experience
- Maintain business and customer service records
- Provide customer support
- Send communications you have requested or consented to receive
- Comply with applicable legal and regulatory requirements
SMS Communications
When you provide your mobile phone number and opt in to receive text messages from Wingate, we may use your mobile number to send you relevant SMS communications.
Depending on your preferences and consent, SMS messages from Wingate may include appointment reminders, service updates, account notifications, scheduling information, and promotional offers.
Message frequency may vary.
Message and data rates may apply.
Wingate does not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes.
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you will receive no further SMS messages unless you provide consent again.
For assistance with SMS messages, reply HELP or contact Wingate directly at 513-547-4293.
Your consent to receive SMS or marketing messages is not a condition of purchase.
Information Sharing
Wingate does not sell or rent your personal information.
We may share information when reasonably necessary:
- With trusted service providers who assist us in operating our business
- With vendors or contractors who help us provide requested services
- When required by law, regulation, court order, or legal process
- To protect the rights, property, or safety of Wingate, our customers, employees, or others
- When necessary to provide services or fulfill a request you have made
Mobile information and SMS consent information will not be sold or shared with third parties, including affiliates, for their own marketing purposes.
Cookies and Tracking Technologies
Wingate may use cookies and similar technologies to improve website functionality, analyze website traffic, understand how visitors use our website, and enhance the user experience.
You may be able to disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain portions of our website.
Data Security
Wingate uses reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of your information.
Third-Party Links
Our website may contain links to third-party websites, services, or resources.
Wingate is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request corrections or updates to inaccurate information
- Request deletion of your personal information, where applicable
- Ask questions about how your information is collected or used
- Opt out of certain communications, including SMS messages
To submit a privacy-related request, please contact Wingate using the contact information provided below.
Children’s Privacy
Wingate does not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
Wingate may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or privacy practices.
When changes are made, the updated policy will be posted on this page along with the revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how Wingate handles your information, you may contact us:
Wingate
Phone: 513-547-4293
Service Area: Cincinnati, Ohio Area
